If you own a phone, you’ve probably heard of Skiza Tunes from Safaricom. Skiza Tunes lets mobile phone subscribers swap the conventional call-back tone with customized tones, music, audio, or jokes. But here’s the truth. Skiza Tunes costs money – subscribers get charged daily, and depending on your financial situation, you might want to unsubscribe from the service for one reason or another. Don’t panic! It is pretty straightforward. This guide will provide simple steps to unsubscribe from Skiza Tunes using various methods.
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What is Skiza Tunes?
Well, Skiza Tunes is a call-back tone service offered by Safaricom to subscribers that replaces the conventional ringback tone with customized tunes.
This service is not free, and subscribers must pay KES 1.50 daily (about KES 550 per year) to enjoy their favorite callback tones. Safaricom Skiza Tunes are available for both Prepaid and Postpaid clientele.
How to Check Your Subscribed Skiza Tunes
Here’s the truth. Skiza Tunes are quite addictive – it is the same reason they are so popular in Kenya. And most times Safaricom customers find themselves subscribed to more than one call back tone. After sometime, it can get difficult to catchup with the number of subscribed tones on the service.
Therefore, before learning how to unsubscribe to Skiza Tunes, it’s useful to check which Skiza Tunes are active on your Safaricom mobile phone line. Fortunately, there’s one simple way to do this – via USSD code, and it takes less than a minute.
Check Subscribed Skiza Tunes Via USSD
Checking subscribed Skiza Tunes on your Safaricom line is quite easy and takes less than a minute. Do the following to complete the task successfully.
Step 1: One your mobile dial *811# and press ‘Call.’
Step 2: Tap ‘Manage Active Tunes’ option. Depending on your mobile phone it will be either option 5 or 6.
Step 3: If you dont see the option, ‘Manage Active Tunes’ select ‘98’ at the bottom. If you see this option skip to
Step 4: After selecting ‘Manage Active Tunes,’ you will see a list of all active tunes subscribed on your Safaricom line.
Note: In case dialing *811# doesn’t work, try *811*5# and repeat step 2 to 4 outlined above.
That’s all. You have successfully checked subscribed Skiza Tunes on your line.
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How to Cancel Your Skiza Tune Subscription
Fortunately for Safaricom Skiza Tunes subscribers there are multiple ways to unsubscribe from Skiza Tunes. We’ll list four methods; Via USSD, SMS, Safaricom App and Safaricom Customer Care.
Method 1: USSD Code
Unsubscribing from Safaricom Skiza Tunes via USSD is perhaps the simplest methods that only takes a few minutes and involves a few logical steps.
Step 1: Open your mobile phones dial section as if you are looking to dial a number. This is to input your USSD code.
Step 2: On your phone’s dial pad input *811# and tap ‘Call.’
Step 3: Select ‘Manage Skiza Tunes’ (5th or 6th option).
Step 4: A list of all Skiza Tune will be displayed. Pick the Skiza Tune you wish to remove or unsubscribe from.
Step 5: Finally, select and ‘Unsubscribe’ option and wait for a confirmation message.
You have successfully unsubscribed from Skiza Tunes via USSD.
Method 2: SMS
Safaricom have made it very easy to cancel Skiza Tunes. Another simple method is through SMS service, and what’s best, it only takes a few prompts to unsubscribe.
Step 1: On your mobile phone, open your messaging app (SMS).
Step 2: Next, type ‘DELETE’ followed by your Skiza Tune code. For example, ‘DELETE 4567.’
Step 3: Send this message to 811 and wait for a confirmation message.
You have successfully unsubscribed from Skiza Tunes using SMS.
Method 3: Safaricom App
Canceling your via Safaricom App is the most recommended and it only involves a few steps.
Step 1: Open Safaricom App on your mobile phone’s app section.
Step 2: Input your Safaricom number.
Step 3: Navigate through the platform to the Skiza Tunes section.
Step 4: Select on ‘Manage Skiza Tunes’ option.
Step 5: Choose the tune you wish to cancel and select ‘Confirm.’
That’s all. You will have successfully canceled your Skiza Tune Subscription.
Method 4: Contact Safaricom Customer Care
Contacting Safaricom Cutomer Care should be your last option. It is advisable to do this if all three methods outlined above fail.
Disclaimer: This method will take longer depending on the queue of callers and number of representatives attending to callers.
To unsubscribe from Skiza Tunes via Cutomer Care, dial 100 on your kobile phone’s call section. Follow the prompts to speak to a Safaricom representative and request them to remove the Skiza Tune from your account.
How to Unsubscribe from Skia Ads
If you are subscribed to a Skiza Tunes, there are times your callers will mention that they heard Skiza Promotional Ads before your favorite customized audio tune. To some callers, it might be irritating – especially if you run a business.
Fortunately getting rid of Skiza Tunes is quite simple and takes less than one minute. Here’s how:
Step 1: Dial *811# on your phone’s dial section.
Step 2: Select ‘Manage Skiza Ads’ option.
Step 3: Pick on the option to unsubscribe from Skiza Ads and confirm your selection.
Note: If the above methid fails, you can send ‘STOP’ to 811 via SMS service to cancel the Ads service on your line.
How to Decline Skiza Tunes Offers
In rare cases, Safaricom might offer free Skiza Tunes to your line – and even activate them sometimes (isolated cases).
Note: You may accidentally dial a code (dialing 1 while Skiza Tunes Ads are playing on a call) on your phone that activates Skiza Tunes. If this was done accidentlally and you wish to deline – do the following.
Step 1: In case you recieve a Skiza Tune activation prompt, select the option ‘Decline.’
Step 2: in case you accidentally activated the service use the USSD or SMS methods outlined above to cancel the service.
What Happens After Unsubscribing from Skiza Tunes
Depending on your situation canceling Skiza Tunes might take up to 24 hours to take effect at which point your callers will hear the conventional dial tone instead of a Skiza Tune. Also, your daily KES 1.50 charge will stop.
There are several reasons you might want to unsubscribe from the service. For businessess – it might be due to a customized audo message promoting an offer that has ended or for individuals it might be to save the accurring daily charge that adds up to close to KES 550 per year. Hope this simple guide helps you solve your problem.