It is quite easy to divert Safaricom calls and messages, and the best part is that it just takes a few shortcodes to get it all sorted out. Sometimes, you just want your phone to stay silent—it could be due to work, family, or peace of mind.
There have been countless situations where I have been unable to divert my Safaricom calls and messages. After traversing the internet for ages and seeking clarification from Safaricom, I discovered this easy step-by-step procedure that’ll work for both Safaricom Prepaid and Safaricom Postpaid customers.
This procedure is simple and only takes a few minutes – and in case you forget, just bookmark this page for future reference.
How Do I Divert My Safaricom Calls?
Diverting your Safaricom calls is straightforward and only takes a few minutes. You can do this using shortcodes or your phone’s call settings.
Using Short Codes to Divert Safaricom Calls
To divert incoming calls on Safaricom using shortcodes, do the following:
How to Divert ‘All’ Incoming Calls on Safaricom
1. First, go to your phone’s dial pad section and dial **21*, followed by the number you wish your incoming calls to be diverted, and finish with #. Press the dial to initiate the request.
Here’s an example:
**21*0722123456#
2. You will receive a confirmation message from Safaricom confirming that you have initialized a ‘Divert Request’ and are being requested to restart your phone. To check that the setup was initialized and set up correctly, dial *#21#.
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How to Divert Unwanted Calls on Safaricom
Diverting unwanted calls on Safaricom is simple and only takes a few short code steps.
1. Go to your phone’s dial pad section, dial **61* followed by the number, and finish with #. Finally, press the dial to initiate the request.
Here’s an example:
**61*0722123456#
The calls will go to voicemail.
2. Safaricom will send a confirmation message confirming your request and asking you to restart your phone. To confirm the initiated request, dial *#61#.
How to Divert Calls When Phone is Off
Diverting your Safaricom calls when your phone is off is a straightforward procedure that only takes a few steps.
1. Go to your phone’s dial pad section and dial **62* followed by you wish your calls to be diverted to when your phone is off, then finish with #.
Here’s an example:
**62*0722123456#
2. Safaricom will send a confirmation message asking you to restart your phone. Press *#62# to confirm your initiated request.
How to Divert Calls When Your Phone is Busy
Diverting incoming calls when engaged in another call is simple and takes just a few steps.
1. First, go to your dial pad section on your phone and dial **67*, followed by the number you wish all your incoming calls should be diverted (when on another call), and then finish with #. Finally, press the dial to initialize the request.
Here’s an example:
**67*0722123456#
2. To confirm the initiated request was successful, dial **67* on your phone and press dial. You will receive a confirmation request that your request has been fulfilled.
How to Divert Safaricom Calls and Messages Using Phone Settings
Using your settings (Phone), you can divert Safaricom calls and messages from your phone. The process is straightforward and only takes a few steps.
1. Go to your mobile phone’s ‘Settings’ application.
2. Next, tap the ‘Mobile Network’ option and pick the ‘Call Settings’ option.
3. Tap on the ‘Call Forwarding’ option, and from here, you can pick whether you want the calls to ‘Always Foward,’ ‘When Busy,’ or ‘When Unanswered.’
4. You can also divert calls when off using your phone setting by choosing the ‘Unreachable’ option. It is important to know that your calls will be diverted to Safaricom number ‘(+254) 722 188 188.’
Important Note: The above guideline will vary from one phone to another due to manufacturer specifications, but the idea behind the guide remains the same.
Diverting Safaricom Calls Using Third-Party Applications
If, for whatever reason, you are unable to or don’t want to use USSD codes or your phone setting to initialize call diverting, you may also use third-party applications.
Third-party applications work better because they offer many customized options that your phone or USSD procedure doesn’t, including call recording, blocking, and even adding personalized voicemail greetings.
Please note that some third-party applications might not be officially signed by your phone manufacturer or phone’s Operating system. Therefore, they should be installed with great caution. Read through the reviews and software information section before installing.
The Truecaller app is a reliable third-party application that can help you divert Safaricom calls and messages. It is available in most mobile phone operating system app stores, including Android and iOS.
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Diverting Calls to Voicemail
Diverting Safaricom calls to Voicemail is simple and only takes a few steps. Here’s how to.
Diverting to Voicemail When Phone is Busy
Diverting your incoming calls on Safaricom to voicemail when you are busy is simple and only takes the following short steps.
1. Go to your phone’s dial section and dial **67*0722122#.
2. Next, dial *#67# to check if the initiated request was successful.
3. If you want to deactivate or opt out of this request, dial ##67#, and then complete the request by pressing OK.
Diverting Calls to Voicemail on Safaricom When You Can’t Pick Calls
Diverting your calls on Safaricom to Voicemail when you can’t pick up calls is straightforward and only takes a few steps.
1. Go to your mobile phone’s dial section and key in **61*0722122#.
2. Next, determine if the initiated request was successful by dialing ##61#.
3. To opt-out or deactivate this divert request, key in ##61# and complete it by pressing OK. The request will immediately be deactivated.
Diverting Your Calls to Voicemail when Switched Off
Diverting calls to Voicemail when your mobile phone is switched off is very simple and takes only a few steps.
1. Go to your phone dial section and begin by dialing **62*0722122#.
2. Next, confirm if your request was initiated by pressing *#62#.
2. To deactivate or opt out of this request, key in ##62# and finalize by pressing OK. The request to divert calls when switched off will be deactivated.
How to Divert Safaricom SMS to Another Number
Diverting SMS on your Safaricom line is straightforward and requires only a few simple steps on your mobile phone.
This procedure ensures that your SMS or text messages are diverted to an alternative number regardless of whether your phone is busy, while you are in a meeting, or working on other things.
1. First, dial 21* followed by the number you wish to forward your text messages (SMS) to.
2. Next, initiate the request by adding *61# at the end of the number to complete the initiated request.
Here’s an example:
21*0722123456*61#
3. Next, press ‘Send’ or ‘OK’ to complete the request.
4. You will receive a confirmation request from Safaricom confirming that your SMS divert request was successful.
How to Block Incoming Calls on Safaricom
We all have those specific calls we wish to not answer and don’t want missed notifications from—it could be a sales call or, worse, a spam caller. Fortunately for you, Safaricom has a simple process for blocking all your unwanted calls.
Here’s how to do it:
1. First, go to your mobile phone’s dial section and enter the following code:
Dial **21*0722123456#
2. Press dial and wait for Safaricom’s confirmation message.
That’s it! You have successfully forwarded all your calls. Best of all, you’ll get a notification in case of a missed call or message, and you can choose who to call back!
In case you want to deactivate or opt out of call blocking on Safaricom, do the following;
Dial ##21# on your mobile phone and wait for a confirmation message.
NOTE: If you want to opt-out or deactivate all forwarding requests on your Safaricom line, do the following:
Dial ##002# on your phone and wait for a confirmation message. Your request will be initiated immediately.